Job Description

We are recruiting for a Director of Client Services to develop and execute our in-year client services strategy. Acting as an important information link between the market and business, and being the strategic point of contact for key customers, you will ensure that our daily client services run smoothly and effectively across all operational hubs.


Key responsibilities:

  • Develop and execute the in-year client services strategy, aligned to the business, operations and product strategies
  • Manage the planning, implementation and evaluation of Microgaming’s customer service standards framework, spanning all operational hubs
  • Help drive business and product strategies by providing intelligence in line with market and customer demand trends and best practices
  • Work with regional business managers and service teams to build creative commercial solutions, and drive customer relationships and business growth
  • Develop, along with the individual hubs, a comprehensive corporate hospitality strategy, designed to maximise customer engagement and build relationships
  • Use expert knowledge and work with the teams to proactively innovate client service processes and services, to enhance the overall performance of the business
  • Monitor, measure and report on key issues, opportunities, development plans and achievements, and provide solutions to ensure company growth and sustainability
  • Align the operational and shared services teams with the client services strategy


Frequent travel is a requirement of this role In return for your experience, strategic thinking, and outstanding communication skills, we can offer a generous benefits package and the opportunity to take a leading role within one of the world’s foremost gaming companies.

What you need to succeed

In addition to proven experience in a senior management role within the gaming industry, you will require:

  • Previous experience of delivering operations against business KPIs
  • Strong communication and negotiation skills
  • Broad leadership experience, ideally within a B2B environment, with a proven track record of high performance
  • Ability to contribute, debate and challenge at both a strategic and operational level


A creative thinker who can devise innovative, non-standard solutions, you will need to be able to operate effectively at a strategic level, forging strong relationships with executives and senior management. A degree or equivalent experience would be preferred but is not essential.

Areas we will assess

Culture and Values


Knowledge and Skills

Title:  Director of Client Services


Prima Networks Limited Malta, Microgaming

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